A&Q about 350Z
Q:
I could count the Nissan tech's I'd even trust with my generation of car that they've been working on for 14 years now on 1 finger. Hopefully it'll take less than a decade and a half before they figure anything on the new z. They wanted to charge my friend 250.00 labor to change his plugs on his maxima. I didn't even know how to respond to that. It took me about 25 mins to do it on his car, so that would mean it requires about 3 techs 2 hours to do it at 50 bucks an hour?!?
19[TT]91
My TT beauty is gone.
2[00]2 Honda 954RR
Suzuki 1200 S; sportscar eater
19[I4]94 Integra GSR Sedan
Long live the Z...
aka SAHTT
A:
Go to the nissan website and for #20 bucks you can access all of the technical service bulletins. Walk the twit through the process of adjusting the window. It is complicated and takes a couple of attempts to get the adjustment correct. The problem is two-fold. First they cannot geat the flat-rate manual to make a quick buck and the second is the dealer does not always have the technical service bulletin. The manual is useless for making the window adjustment and the technical service bulletin really goes into enough detail to get it done correctly.
A:
Benson in Spartanburg
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04.5 DB Performance
Typhoon Intake
Injen SES Straight Tip Exhaust
Blue Z-Xtreme Grounding Kit
Kenwood MP3 Player
EBC V4 Greenstuff Pads
Clear Lens
Carbon Fiber Piller Covers
20% Tint
5 Coats of Zaino
......
'01 Yamaha R6
A:
Well just picked it up and it looks good. Just like factory. They said it "jumped track" Said there was a bracket inside that was loose. So hopefully no more problems
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04.5 DB Performance
Typhoon Intake
Injen SES Straight Tip Exhaust
Blue Z-Xtreme Grounding Kit
Kenwood MP3 Player
EBC V4 Greenstuff Pads
Clear Lens
Carbon Fiber Piller Covers
20% Tint
5 Coats of Zaino
......
'01 Yamaha R6
A:
access to TSB's. We are required to subscribe to ASSIST. We receive an updated CD-ROM every month with fixes, TSB, Recalls ect. We have to pay for it but not $1200 per year, per model, so whoever is telling you that is full of it. ASSIST allows downloads of the TSB and other updates in between CD's. Now, sometimes the TSB's make it to the web before ASSIST but in those cases the TSB is sent to the dealer thru DCS and prints off every morning, its also displayed on NNANET for the dealers to see. So, there is no excuse for your car not being fixed right. Especially if the tech would just check his work. One thing to remember though, we know about the TSB's for the Z because we live and breath Z's. These techs and advisors are responsible for 10 current model years going back for many years each with its own share of TSB's. So in many cases they wont be aware of your particular TSB until they see more of the problems, and guess what? The Z is a lower volume car so it will take longer for the advisors to become aware of its TSB's. So in this case it is a good idea to take a copy of the TSB to the dealer or mention the TSB to refresh everyones memory.
One thing stikes me funny. Everyone complains about the quality of the Nissan techs, then the price and then wants to compare to Infiniti or Lexus. Perhaps if many Nissan dealers were able to charge the Labor rates of these luxury brands then they could attract good techs. Poor work is not acceptable, but by far, all Nissan Techs are not idiots, just like not all consumers are idiots, even though many days it seems like it.
I would make sure the Service Manager knows about your problem so he can cover it with all the techs so you dont have this problem and your time wasted again.
A:
I have had my car serviced at three (3) different dealerships. They all suck.
When the transmission was replaced, for grinding, the car was returned to me with all of the gears grinding, except for 5th, because 5th gear didn't work at all. They said that they test drove the car in the parking lot and were sure it was fine. Err, what, they get up to 2nd, 3rd gear, maybe in the parking lot full of new Nissans? Yeah, right. I told them that the next time they replaced a manual transmission that maybe they should test all gears.
When the car was returned after the installation of the 3rd amplifer, the radio didn't even have power ... they said it wasn't plugged in. Umm, nm.
One of the 100's (it seems like) of times my car was returned after being serviced for the various zoo animal sounds coming from the front tires the car came back missing all of the lug covers on my $3000 custom wheels.
Every time my car is returned to me, there is grease all over the orange leather seats.
Every time I get my car back, there is another plastic piece (or more) that ends up getting replaced on the next visit because the techs scratched it up on the pervious visit. Put it this way, every plastic piece in my car has been replaced, along with the headliner.
Maybe some techs are good at some dealerships. I guess me and some others just don't have good enough luck to find them.
A:
znstarz,
I want to take my car to your dealership since you seem to know what you are talking about. So, where is your dealership located...
A:
Virginia, Tri-State Nissan about 70 miles due west of DC. We are a midsized dealership retailing about 40-55 new a month. Of course as a smaller store it is much easier for me to be involved in many different parts of the business. Unfortunatly, we make our share of mistakes, like all people, but I can honestly say that I have the best service team I have ever had. They really do want to make the customer happy and that is something that is getting more diffcult all the time. Two of my techs have been with us over 25 years combined and are both very good. One thing I like about this forum, even though sometimes I dont agree, is the customer view points expressed here. I get new ideas all the time on how to improve my store. Just this post here has given me some new ideas concerning communication new TSB's to all my service employees. So in the end, thanks to everyone for the input!
One thing I am seeing more and more of is the complete lack of patience from many customers. Customers who have dealt with us for years, problem free and then a mistake happens, no matter how small and BOOM the whole world blows up. I dont know if its the stress of everyones everyday life or what, but it is getting worse year by year. I hope that dealers keep improving and customers attitudes turn around shortly because frankly I dont know how much more patience I have. But oh well, that business. Just try to make as many people happy as possible and forget some of them. My father taught me long ago that sometimes you must Fire a customer, just like an employee. Happily thats not very often.
Steve
A:
My dealership just spilled acid on my polished wheels. I think they were expecting me to blow up or something. I just said "ok?" and they said just bring it in when you can spare a day and we'll polish your wheels back to new for you. "sure" I said. Will I go back to them? sure, as long as they rectify the situation and perhaps give me a little something to show their sincerity in making me happy (doesn't have to be big, a small box of chocolates, a nissan key tag, whatever) and its all good.
What would you guys have done in my place?